Associate Renewals Manager

Summary

Join our dynamic team as a French Bilingual Associate Renewals Manager! You will manage customer renewals and retention for both English- and French-speaking clients, maximizing customer retention and minimizing churn. This role requires excellent communication skills in both languages and a proactive approach to customer success. You will collaborate with internal teams, ensuring the renewal process aligns with client needs and meets revenue targets. The position offers a flexible work environment and opportunities for professional growth. Embrace the chance to learn, innovate, and excel in a fast-paced, engaging atmosphere.

Requirements

• Fluency in French and English, with strong written and verbal communication skills in both languages
• Proficiency with customer relationship management (CRM) software
• Excellent interpersonal skills and the ability to build strong relationships with clients
• Detail-oriented with strong organizational and multitasking skills

Responsibilities

• Maximize customer retention rates by using effective sales techniques over the phone, video, and email in both English and French, with a focus on reducing customer churn and contraction
• Manage the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded
• Assess license usage and complete true-up requirements for both English- and French-speaking clients
• Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages
• Provide administrative support for renewals to Renewal Managers and Account Executives
• Ensure that renewals are completed on time to meet revenue targets
• Collaborate with Sales and Customer Success Managers on renewal strategies, leveraging customer analytics and metrics, and applying insights for French-speaking clients
• Liaise with customers in both languages to ensure POs and order forms are accurately completed for internal approval

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• Experience in customer success, sales, or a renewals-focused role, with bilingual experience

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best