Associate Renewals Manager

Summary

Join our dynamic team as a Spanish Bilingual Associate Renewals Manager! You will manage customer renewals and retention for both English- and Spanish-speaking clients, maximizing customer retention and minimizing churn. This role requires excellent communication skills in both languages and a proactive approach to customer success. You will oversee the renewal process, evaluate license usage, and collaborate with internal teams. The position offers flexibility to work from home and a supportive, innovative culture. Embrace opportunities for learning, innovation, and career growth in a fast-paced, engaging environment.

Requirements

• Fluency in Spanish and English, with strong written and verbal communication skills in both languages
• Proficiency with customer relationship management (CRM) software
• Excellent interpersonal skills and the ability to build strong relationships with clients
• Detail-oriented with strong organizational and multitasking skills
• At least 15mbps for the main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Responsibilities

• Maximize customer retention rates by using effective sales techniques over the phone, video, and email in both English and Spanish, with a focus on reducing customer churn and contraction
• Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded
• Evaluate license usage and complete true-up requirements for both English- and Spanish-speaking clients
• Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages
• Provide administrative support for renewals to Renewal Managers and Account Executives
• Ensure renewals are completed on time to meet revenue targets
• Collaborate with Sales and Customer Success Managers on renewal strategies, leveraging customer analytics and metrics, and applying insights for Spanish-speaking clients
• Liaise with customers in both languages to ensure POs and order forms are accurately completed for internal approval

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• Experience in customer success, sales, or a renewals-focused role, with bilingual experience

Benefits

• Flexibility to work from home or any location of your choice
• Work-life balance