Associate Renewals Manager
CrewBloom
πRemote - Mexico
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Job highlights
Summary
Join our dynamic team as a Spanish Bilingual Associate Renewals Manager! You will manage customer renewals and retention for both English- and Spanish-speaking clients, maximizing customer retention and minimizing churn. This role requires excellent communication skills in both languages and a proactive approach to customer success. You will oversee the renewal process, evaluate license usage, and collaborate with internal teams. The position offers flexibility to work from home and a supportive, innovative culture. Embrace opportunities for learning, innovation, and career growth in a fast-paced, engaging environment.
Requirements
- Fluency in Spanish and English, with strong written and verbal communication skills in both languages
- Proficiency with customer relationship management (CRM) software
- Excellent interpersonal skills and the ability to build strong relationships with clients
- Detail-oriented with strong organizational and multitasking skills
- At least 15mbps for the main internet and at least 10mbps for backup
- A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
- A webcam
- Noise-canceling USB Headset
- Quiet, Dedicated Home Office
- Smartphone
Responsibilities
- Maximize customer retention rates by using effective sales techniques over the phone, video, and email in both English and Spanish, with a focus on reducing customer churn and contraction
- Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded
- Evaluate license usage and complete true-up requirements for both English- and Spanish-speaking clients
- Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages
- Provide administrative support for renewals to Renewal Managers and Account Executives
- Ensure renewals are completed on time to meet revenue targets
- Collaborate with Sales and Customer Success Managers on renewal strategies, leveraging customer analytics and metrics, and applying insights for Spanish-speaking clients
- Liaise with customers in both languages to ensure POs and order forms are accurately completed for internal approval
Preferred Qualifications
- Bachelorβs degree in Business, Marketing, or a related field
- Experience in customer success, sales, or a renewals-focused role, with bilingual experience
Benefits
- Flexibility to work from home or any location of your choice
- Work-life balance
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