Associate Business Systems Administrator

Summary

Join OpenSesame as an Associate Business Systems Administrator and contribute to the success of our Salesforce platform and other core business systems. This remote-first role, based in Mexico or Argentina, offers a chance to grow your technical skills and collaborate cross-functionally. You will support system administration, user support, process automation, and data management, ensuring efficient system operations and user success. The position involves working with other Salesforce administrators to improve processes, resolve user issues, and document system changes. You will also develop training materials, conduct training sessions, and manage data imports, exports, and clean-up efforts. OpenSesame offers a comprehensive benefits package including health insurance, 401(k) matching, and paid time off.

Requirements

• Be motivated and detail-oriented
• This is a remote-first role based in Mexico or Argentina

Responsibilities

• Gain a general understanding of OpenSesame’s Salesforce environment and business systems
• Complete onboarding, familiarize yourself with existing automation, and support user management requests, such as role and profile adjustments
• Complete routine administration tasks within 2 business days and process at least 5 minor system modifications
• Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions
• Assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines
• Document and update system changes within 48 hours to ensure alignment with business processes
• Develop a standardized set of training materials and best practice guidelines for end users
• Conduct at least one training session to improve adoption and efficiency
• Take ownership of data imports, exports, and clean-up efforts, ensuring completion of data-related tasks within 2 business days
• Participate in at least one significant process improvement that enhances system efficiency
• Attend at least two training sessions or webinars per quarter to stay updated with the latest Salesforce releases and best practices
• Work toward Salesforce Administrator certification, demonstrating a commitment to professional development
• Support our Salesforce platform and other core business systems
• Contribute to system administration, user support, process automation, and data management—helping ensure our systems run efficiently and our users are set up for success

Benefits

• Health insurance
• 401(k) matching
• Paid time off