Associate Technical Services Engineer
George Jon
📍Remote - Worldwide
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Job highlights
Summary
Join our growing team as an Associate Technical Services Engineer, supporting eDiscovery applications and assisting with client tasks.
Requirements
- Bachelor’s degree in information technology or computer science
- Entry level knowledge on Microsoft SQL Server
- Entry level knowledge in Windows Server Administration
- Microsoft windows Clustering
- Entry level Server, storage, and networking hardware knowledge
- Ticket management, issue tracking and change-log management skills
- Able to work in a team and communicate effectively with the ability to work independently
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations
- Ability to travel for client engagements up to 10% of the time
Responsibilities
- Support eDiscovery applications on the frontend and backend
- Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites
- Assist in maintaining and monitoring client environments
- Assist in managing client recurring tasks and internal tools
- Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs
- Create and edit documentation of internal processes and procedures
- Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
- Enter all work as service tickets into ConnectWise
- Work through a daily schedule in ConnectWise, closely logging all time and expenses
Preferred Qualifications
- Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
- Scripting & Automation experience
Benefits
- Remote-first work environment
- High-value, low-cost BCBS health insurance plan
- 401(k) with company match
- Ample time off including a full week in December
- Paid parental leave for primary and secondary caregivers
- Wellness reimbursement program
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