Associate Technical Services Engineer

Summary

Join our growing team as an Associate Technical Services Engineer, supporting eDiscovery applications and assisting with client tasks.

Requirements

• Bachelor’s degree in information technology or computer science
• Entry level knowledge on Microsoft SQL Server
• Entry level knowledge in Windows Server Administration
• Microsoft windows Clustering
• Entry level Server, storage, and networking hardware knowledge
• Ticket management, issue tracking and change-log management skills
• Able to work in a team and communicate effectively with the ability to work independently
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations
• Ability to travel for client engagements up to 10% of the time

Responsibilities

• Support eDiscovery applications on the frontend and backend
• Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites
• Assist in maintaining and monitoring client environments
• Assist in managing client recurring tasks and internal tools
• Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs
• Create and edit documentation of internal processes and procedures
• Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
• Enter all work as service tickets into ConnectWise
• Work through a daily schedule in ConnectWise, closely logging all time and expenses

Preferred Qualifications

• Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
• Scripting & Automation experience

Benefits

• Remote-first work environment
• High-value, low-cost BCBS health insurance plan
• 401(k) with company match
• Ample time off including a full week in December
• Paid parental leave for primary and secondary caregivers
• Wellness reimbursement program