Associate Technical Services Engineer

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George Jon

📍Remote - Worldwide

Job highlights

Summary

Join our growing team as an Associate Technical Services Engineer, supporting eDiscovery applications and assisting with client tasks.

Requirements

  • Bachelor’s degree in information technology or computer science
  • Entry level knowledge on Microsoft SQL Server
  • Entry level knowledge in Windows Server Administration
  • Microsoft windows Clustering
  • Entry level Server, storage, and networking hardware knowledge
  • Ticket management, issue tracking and change-log management skills
  • Able to work in a team and communicate effectively with the ability to work independently
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations
  • Ability to travel for client engagements up to 10% of the time

Responsibilities

  • Support eDiscovery applications on the frontend and backend
  • Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites
  • Assist in maintaining and monitoring client environments
  • Assist in managing client recurring tasks and internal tools
  • Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs
  • Create and edit documentation of internal processes and procedures
  • Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
  • Enter all work as service tickets into ConnectWise
  • Work through a daily schedule in ConnectWise, closely logging all time and expenses

Preferred Qualifications

  • Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
  • Scripting & Automation experience

Benefits

  • Remote-first work environment
  • High-value, low-cost BCBS health insurance plan
  • 401(k) with company match
  • Ample time off including a full week in December
  • Paid parental leave for primary and secondary caregivers
  • Wellness reimbursement program

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