ForgeRock is hiring a
Associate Support Engineer, Remote - Worldwide
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Associate Support Engineer
🏢 ForgeRock
💵 ~$60k-$75k
📍Worldwide
Please let ForgeRock know you found this job on JobsCollider. Thanks! 🙏
Summary
The Associate Support Engineer at Ping Identity will be responsible for handling customer inquiries, troubleshooting technical issues, and collaborating with internal teams. The role requires a Bachelor's degree or equivalent experience, excellent communication skills, solid understanding of internet protocols, and experience working on Linux, Unix, Windows Enterprise Server OS, Java, web containers, and web servers.
Requirements
- B.S. degree in an Engineering, Technology or Science Discipline, or equivalent experience in a technical application support, developer or QA role
- Excellent communication skills (both verbal and written)
- Solid understanding of the technical fundamentals of the Internet
- Considerable experience of working on Linux, Unix, Windows Enterprise Server OS
- Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS)
- Experience of virtualisation in an enterprise environment
Responsibilities
- Helping customers identify and resolve technical issues in a professional and efficient manner
- Meeting or exceeding customer expectations on response quality, timeliness, and overall customer experience
- Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution
Preferred Qualifications
- Cloud-based platform services - AWS, Azure, Google Cloud Platform
- DevOps deployments - Docker, Scripting, Kubernetes
- Networking infrastructure - Proxies, Load balancers, Firewalls, Wireshark
- Installing/tuning/code analysis of Java
- Java performance analysis - Heatmaps/jmap/GC
- Directory - LDAP, AD
- Databases - SQL
- Programming languages - Javascript, Groovy
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
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Please let ForgeRock know you found this job on JobsCollider. Thanks! 🙏