ForgeRock is hiring a
Associate Support Engineer, Remote - Worldwide

Summary

The Associate Support Engineer at Ping Identity will be responsible for handling customer inquiries, troubleshooting technical issues, and collaborating with internal teams. The role requires a Bachelor's degree or equivalent experience, excellent communication skills, solid understanding of internet protocols, and experience working on Linux, Unix, Windows Enterprise Server OS, Java, web containers, and web servers.

Requirements

• B.S. degree in an Engineering, Technology or Science Discipline, or equivalent experience in a technical application support, developer or QA role
• Excellent communication skills (both verbal and written)
• Solid understanding of the technical fundamentals of the Internet
• Considerable experience of working on Linux, Unix, Windows Enterprise Server OS
• Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS)
• Experience of virtualisation in an enterprise environment

Responsibilities

• Helping customers identify and resolve technical issues in a professional and efficient manner
• Meeting or exceeding customer expectations on response quality, timeliness, and overall customer experience
• Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution

Preferred Qualifications

• Cloud-based platform services - AWS, Azure, Google Cloud Platform
• DevOps deployments - Docker, Scripting, Kubernetes
• Networking infrastructure - Proxies, Load balancers, Firewalls, Wireshark
• Installing/tuning/code analysis of Java
• Java performance analysis - Heatmaps/jmap/GC
• Directory - LDAP, AD
• Databases - SQL
• Programming languages - Javascript, Groovy

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)