Atlassian Technology Consultant

Summary

Join ServiceRocket's Extended Rocketeer team as a Professional Services Consultant! You will be a key technical resource, working on multiple client engagements throughout the year, delivering Atlassian-based solutions and leveraging your expertise in system design and implementation. Collaborate with project managers and account executives to provide complete project solutions for measurable business improvement. This role requires a minimum of 7 years of experience implementing solutions, ideally with several years focused on Atlassian products, and a proven track record in customer engagement and consulting. You'll be part of a fun, inclusive work environment with a dedicated leadership team committed to your growth. Become a valued member of our Rocketeer Nation and help global companies achieve success.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines (or equivalent in work experience)
• Minimum of 7 years of experience in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training--ideally with several years focused on Atlassian products
• A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
• Proven experience implementing Atlassian and its products
• Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
• Experience with tools such as: Asset Management, Jira Align, Trello, Jira Analytics, Scriptrunner, Advanced Roadmaps, BigPicture (Project Management)
• Excellent analytical skills with the ability to take a holistic view across a range of domains
• Familiarity with ITIL and ITSM principles
• Experienced in UAT testing and test use-case development
• Knowledge of multiple cloud technologies
• Excellent communication skills, including workshop facilitation, written and verbal communication
• Experience with Agile development methodologies

Responsibilities

• Design, develop, and implement high-quality Atlassian-based solutions including architectural system design
• Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
• Provide experienced guidance, feedback, and recommendations to customers based on established best practices
• Support the roll-out, adoption, and scaling of provided solutions for customers
• Handle customer engagements including scheduling, coordination, communication, and enhancing the customer relationship
• Assist with proposal development and statement of work definitions
• Engage with potential customers on sales calls as a technical resource, advising on product solutions

Preferred Qualifications

• Other helpful knowledge areas include: Asana, ServiceNow, Freshservice, Miro
• Knowledge of scripting languages is a strong plus (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)