Atlassian Consultant

ServiceRocket
Summary
Join ServiceRocket, a global tech-enabled services company, as a Professional Services Consultant. You will design, develop, and implement high-quality solutions for clients, utilizing your expertise in Atlassian products and Agile methodologies. This role requires a Bachelor's degree, 1-3 years of relevant experience, and strong communication and analytical skills. You will manage customer engagements, advise on internal tools, and contribute to proposal development. ServiceRocket offers a competitive salary, comprehensive benefits including health insurance and retirement plans, generous PTO, and opportunities for professional growth. The position is hybrid/remote, with preference given to local candidates.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
- 1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions
- Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
- Excellent analytical skills with the ability to take a holistic view across a range of domains
- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
- Excellent communication skills, including workshop facilitation, written and verbal communication
- Experience with Agile development methodologies
- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
- Familiarity with ITIL and ITSM principles
- Experienced in UAT testing and test use-case development
- Knowledge of cloud technologies
Responsibilities
- Design, develop, and implement high-quality solutions including architectural system design
- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
- Provide experienced guidance, feedback, and recommendations to customers based on established best practices
- Support the roll-out, adoption, and scaling of provided solutions for customers
- Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
- Advise on internal tools and processes as a senior member of the technical team
- Promote yourself as a subject matter expert and valued member of the community
- Assist with proposal development and statement of work definitions
- Engage with potential customers on sales calls as a technical resource, advising on product solutions
Preferred Qualifications
Local to the country’s office
Benefits
- Share the fruit program : when we grow the tree, we share the fruit–when the company grows, we share the profit
- Stock options : you have the opportunity to participate in the ownership of the company
- Health insurance: we support you and your family–your well-being matters
- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
- Career pathways program : you can grow horizontally, vertically, or any way you want
- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
- Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture