Attorney - Commercial Contracts Manager

Summary

Join ServiceNow as a Sales Agreements Manager and play a crucial role in reviewing and negotiating customer sales agreements, ensuring alignment with company policies and risk tolerance. Collaborate closely with the business team, serve as a trusted advisor to internal customers on company policies and processes related to customer sales agreements, and provide guidance on these matters. This position demands a law degree and 3-5 years of relevant experience in negotiating technology agreements, including SaaS or software licensing agreements. Demonstrated sales support experience and exceptional negotiation, critical thinking, and communication skills are essential. A pragmatic approach, strong attention to detail, and the ability to work independently and manage multiple priorities are also required. The ideal candidate will possess a global perspective, understanding of revenue recognition principles, and a commitment to continuous professional development.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Education: Law degree required
• Experience: At least 3-5 years’ relevant experience negotiating technology agreements, including but not limited to SaaS or software licensing agreements
• Sales Support: Demonstrated experience supporting a sales organization and closing deals efficiently in collaboration with business teams
• Negotiation Skills: Excellent negotiating and influencing skills, and a talent for non-confrontational, win-win negotiations
• Critical Thinking and Judgment: Exceptional critical thinker, who possesses strong business acumen and excellent business judgment; must be able to work independently, manage multiple priorities, and pivot between responsibilities in a fast-paced, high-growth environment
• Communication Skills: Excellent verbal and written communication skills with ability to distill complex issues clearly and communicate well both one-on-one and in groups, and in internal and external contexts
• Practical Approach: A pragmatic, solutions-oriented mindset, with a focus on achieving results while maintaining legal and business integrity
• Technical Skills: Proficient drafting and legal technical skills, with keen attention to detail
• Global Perspective: Working knowledge or experience working in an international context
• Revenue Recognition: Understanding of revenue recognition principals and their application in transactional contexts
• Team Player: Strong ability to collaborate effectively with both local and international team members, fostering a cohesive, respectful and productive working environment
• Continuous Improvement: A proactive attitude toward improving established practices, with a strong drive to innovate and enhance processes
• Commitment to Development: A demonstrated interest in continuous professional development through both internal training programs and external academic or industry-related resources
• English Fluency : The candidate must demonstrate full proficiency in English

Responsibilities

• Review and negotiate customer sales agreements that meet the company’s requirements under its policies, including those for risk tolerance, while working collaboratively with the business team
• Be a trusted business partner, responding in a timely and productive manner to requests from internal customers
• Advise internal customers regarding company policies and processes with respect to customer sales agreements