Policy & Compliance Operations Associate

Summary

Join Weedmaps as a Policy & Compliance Operations Associate and efficiently monitor, enforce, and audit all license types, adhering to state-by-state guidelines. You will be the key decision-maker, authorizing client listings based on document review and validation. Responsibilities include managing compliance audits of operators, products, images, and metrics, ensuring contract compliance, and executing SOX controls audits. You will also track and report non-compliance, collaborating with various teams to improve processes and tooling. This role requires a BA/BS degree or equivalent experience, 5+ years of customer service, and 1+ year of experience in writing and maintaining SOPs. A strong understanding of state cannabis laws and SOX compliance is essential.

Requirements

• BA/BS Degree required or equivalent experience
• 5+ years customer service experience
• 1+ years experience writing and maintaining standard operating procedures and policies
• Exceptional communication skills, both written and verbal
• Understanding of state by state cannabis laws and SOX compliance
• Experience working with cross-functional teams
• Strong planning, analytical and organizational skills

Responsibilities

• Review license renewals and verify that they are acceptable on each state licensing website
• Stay up to date on the state laws and regulations, updating Weedmaps licensing standard operating procedures in a timely manner
• Contact the appropriate person for each listing to obtain renewed licenses in a timely manner, upload the license into Salesforce, and ensure all notes are kept up to date
• Make sound decisions on behalf of Weedmaps to either approve or reject licenses provided
• Ensure all contracts are signed and stored within Salesforce by executing audits to ensure compliance
• Be the decision-maker for auditing and approving opportunities (Closed Won) that are submitted by Revenue/Sales
• Execute audits for SOX controls (O2C), as well as research non-compliant operators, products, and images (Trust & Safety) and report findings in a timely manner
• Track, report, and take appropriate action for non-compliance including notification to leadership and legal department
• Ensure compliance with our policies and work with our clients and partner teams to deliver exceptional service
• Decision-maker for approving opportunities (Close Won) that are submitted by sales
• Meet with Legal weekly for guidance on any potential legal issues that arise
• Assist in the development and maintenance of Standard Operating Procedures (SOP) on policy enforcement
• Work cross-functionally with partners from Sales, Customer Service, Support Operations, and Legal to improve the Weedmaps experience, process, and tooling
• Additional tasks and/or projects as assigned

Preferred Qualifications

• 2+ years policy and compliance operations experience
• Experience in Cannabis industry
• Spanish bilingual written/verbal

Benefits

• Physical Health benefits: Medical, Dental & Vision
• Employee - employer paid premium 100%
• Company contribution to a HSA when electing the High Deductible Health Plan
• For plans that offer coverage to your dependents, you pay a small contribution
• Mental Health benefits
• Free access to CALM app for employees and dependents
• Employee Training
• Mental Health seminars and Q&A sessions
• Basic Life & AD&D - employer paid 1x salary up to $250,000
• 401(k) Retirement Plan (with employer match contribution)
• Generous PTO, Paid Sick Leave, and Company Holidays
• Supplemental, voluntary benefits
• Student Loan Repayment/529 Education Savings - including a company contribution
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life and AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and Long-term Disability Insurance
• Pet Insurance
• Family planning/fertility
• Identity theft protection
• Legal access to a network of attorneys
• Paid parental leave