Back Office Officer - Payments

Summary

Join a leading, globally expanding trading platform with top-rated products and a talented team. This role focuses on daily payment transaction processing, ensuring accuracy and timeliness. Responsibilities include coordinating with various departments, communicating with payment providers and banks, and supporting banking transactions. The position requires identifying signs of financial crime and may involve additional responsibilities based on workload. A competitive salary, work-life balance, performance bonuses, generous time off, and comprehensive benefits are offered.

Requirements

• Business-level proficiency in English
• Strong attention to detail and ability to multitask
• Flexibility to work in a shift-based schedule
• Ability to work effectively as part of a team in a dynamic environment
• Experience in a payments department, including
• Processing payouts and pay-ins (deposits)
• Reviewing and accepting client deposits
• Processing client withdrawals
• Reviewing customer documents for AML (Anti-Money Laundering) compliance

Responsibilities

• Responsible for the daily payment transactions processing (fund in/out) and ensuring all payments are processed accurately and in a timely mannerIy
• Depth understanding of international payments
• Coordinating with the AML, Compliance, Customer Support, Accounting, and Sales Departments for back-office and payments related tasks
• Communicating with the Company’s payment providers
• Liaising with banks
• Support related to banking transactions
• Identifying signs of financial crime including money laundering and terrorist financing to identify high-risk transactions within the business portfolio
• The employee might take additional responsibilities from time to time according to the overall company’s workload

Preferred Qualifications

• Professional experience in a financial institution (e.g. banking sector or fintech) is a plus
• Experience with Zendesk is a plus

Benefits

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you —because your life outside of work matters just as much as your time on the clock
• Commission Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved commission tied to your performance
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community