Remote Bank & Customer Success Director

Summary

Join Synctera, a FinTech company powering the future of banking and financial services, as Bank & Customer Success Director. This role involves overseeing strategic relationships with banks and clients, fostering long-term partnerships, and driving revenue growth and market expansion.

Requirements

• Proven track record of at least 4 to 7 years in partner management, with a focus on overseeing strategic accounts, and including experience working with banks or similar financial institutions
• Knowledge of regulatory frameworks and compliance requirements related to banks and FinTechs
• Strong interpersonal and communication skills, with the ability to build and maintain relationships, while also having the EQ and agility to understand the requirements of FinTech customers and Synctera
• Ability to build, maintain, and influence relationships with key decision-makers
• Strong work ethic and commitment to excellence with the ability to manage multiple projects simultaneously
• Demonstrated ability to work independently and as part of a team in a fast-paced environment
• Experience using CRM tools
• Ability to travel

Responsibilities

• Develop and execute the business development strategy for banks on our BaaS platform, aligning with the company's growth objectives
• Create and execute on account plans for strategic FinTech partners
• Create strong partnerships with our bank partners by understanding their goals, serving as their advocate, and guiding them on their customer journey
• Collaborate closely with cross-functional teams, including sales, product management, marketing, and legal, to ensure seamless execution of strategic initiatives and successful implementation of solutions
• Stay updated on industry trends, and regulatory changes within the banking and FinTech sectors, providing market insights and guidance to internal stakeholders
• Serve as the bank’s primary guide during the process of being matched with FinTech programs, presenting the opportunity, answering inquiries, and coordinating the end-to-end process
• Conduct demos, workshops, and training with our bank partners to drive optimum adoption and engagement
• Drive revenue retention and referenceability with your partnerships

Benefits

• 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents
• Employer contribution to HSA for US employees
• Annual HCSA and generous extended health care coverage for Canadian employees and dependents
• 401(k) for US employees and RRSP for Canadian employees
• Mental health resources available for all employees
• Unlimited paid time off
• Generous paid new parent leave program
• Home office setup stipend
• Stock options program for all employees