Benefits Account Manager

Summary

Join Workstream, a mission-driven company building premium software for hourly businesses, as a full-time Benefits Account Manager. You will be the primary contact for clients, managing their open enrollment and employee benefits administration. Ensure compliance and top-tier service across payroll, benefits, and reporting. This client-facing role demands technical knowledge and strong relationship management skills for a seamless HCM experience. Work remotely with a $50 monthly stipend, annual and performance-based bonuses, and flexible PTO. Enjoy company time off for major US and PH holidays and a company-issued device. Grow your career with a team of Stanford, MIT, Google, and Harvard alumni.

Requirements

• 3+ years of experience in payroll, benefits administration, or HCM support (ADP platform experience preferred)
• Strong working knowledge of payroll processing, wage & hour laws, and benefits compliance (ACA, HIPAA, COBRA)
• Excellent communication and problem-solving skills with a passion for client service
• Ability to manage multiple clients with varying levels of complexity

Responsibilities

• Support clients with employee benefit setup, open enrollment processes, eligibility tracking, and data accuracy
• Ensure correct payroll deductions for medical, dental, vision, FSA/HSA, 401(k), and other benefits plans
• Coordinate with carriers and internal WS teams to resolve issues related to eligibility files, COBRA, and enrollments
• Assist clients with ACA compliance, including 1095-C/1094-C filings and measurement tracking
• Troubleshoot and escalate technical issues related to benefits modules or integrations
• Build strong relationships with clients through proactive outreach, consultative guidance, and consistent follow-up
• Train and empower clients to use WS's benefits tools effectively
• Monitor account health, identify upsell opportunities, and partner with internal sales teams to expand service usage
• Maintain accurate documentation in CRM and case management systems

Preferred Qualifications

• Experience with ADP platforms (Workforce Now, Vantage, RUN, etc.) is highly desirable
• CPP, FPC, or CEBS certification is a plus
• Bachelor’s degree in business, HR, accounting, or related field preferred

Benefits

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni