Benefits Administrator

Summary

The job is for a temporary position in World Insurance Associates' Employee Benefits Helpline from mid-October to the end of November. The employee will handle customer inquiries via phone and email regarding eligibility, enrollment, and claims. The ideal candidate should have call center experience, be detail-oriented, tech savvy, and able to work independently and with a team.

Requirements

• Fluency in written and spoken English is required
• Highly self-motivated with a great deal of personal initiative and drive
• Proven time-management skills with the ability to handle multiple interruptions
• Very organized and detail-oriented
• Ability to speak directly to clients in a manner that inspires confidence
• Experience collaborating within a team
• Exercise confidentiality and discretion; high level of integrity
• Service oriented, very interactive

Responsibilities

• Answer calls on our Benefits Helpline, identify customers' needs, clarify information, research issues, and provide solutions
• Follow up on questions via phone and email
• Document all communications
• Run reports to determine benefits eligibility, and use resources to research discrepancies
• Use MS Excel to track, update, and reconcile information

Preferred Qualifications

• One year or more call center experience managing inbound calls strongly preferred
• Experience with online enrollment, SAP, or HRIS