Benefits Analyst

Summary

Join Coupa as a Benefits Analyst for a 12-month fixed-term contract, working remotely full-time. You will support the delivery of high-quality, globally-aligned benefits programs, enhancing the employee experience. As a key member of the Total Rewards Team, you will support benefits administration across EMEA, APAC, and the Americas. This role directly impacts employee satisfaction and the efficiency of the global benefits function. You will handle benefits enrollment, address employee queries, create self-service content, support family leave program rollouts, and collaborate with other teams to ensure operational excellence and compliance. The position requires excellent communication, organization, and teamwork skills.

Requirements

• Excellent written and verbal communications skills to collaborate and respond to a wide variety of stakeholders
• Highly organised with ability to prioritise tasks and responsibilities to meet business needs
• Team player, able to work in a complex environment with competing priorities
• Customer-focused and capable of clear, effective, and concise communication
• Proactive, methodical, and adaptable to working at pace while prioritising key deliverables
• Ability to work autonomously while seeking guidance when needed
• High levels of integrity, credibility, and professionalism
• Energetic: You’re driven by pushing forward, searching for better, and wanting more than the status quo

Responsibilities

• Support new hires and existing employees with benefits enrolment, including the annual benefits enrollment process in the US
• Act as a first point of contact for all tier 1 benefits-related queries through our HR/Benefits service desk system, across all global locations
• Create and enhance self-service content, empowering employees and managers with easy-to-understand, accessible information about benefits and leave programs
• Support the roll out of enhanced family leave programs (parental, maternity, paternity) across EMEA and APAC
• Partner with HR Ops to identify process gaps and create scalable solutions that support growth and maintain operational excellence
• Collaborate with Payroll to validate and reconcile benefits data, reducing errors in payroll processing
• Regularly audit programs to ensure compliance with global regulations and industry best practices
• Manage the administration of benefit invoice processing, and reconciliations to ensure financial accuracy and accountability
• Work closely with benefit brokers/vendors to ensure smooth benefits offboarding for departing employees, including communication of leaver data and support for post-employment benefits queries (e.g. pension transfers)

Benefits

Remote work, flexible hours