Benefits Analyst

Summary

Join Coupa as a Benefits Analyst for a 12-month fixed-term contract, working remotely full-time. You will support the delivery of high-quality, globally-aligned benefits programs, enhancing the employee experience. As a key member of the Total Rewards Team, you will support benefits administration across EMEA, APAC, and the Americas, managing operations related to employee benefit programs. This role directly impacts employee satisfaction and the efficiency of the global benefits function. You will provide first-line support for global employee benefits inquiries and enrollment processes, collaborate with HR Ops and Payroll, enhance employee experience through self-service content, maintain compliance, identify and implement scalable solutions, and manage vendor relationships. Coupa offers a collaborative culture, pioneering technology, and the opportunity to make a global impact.

Requirements

• Strong communication skills and ability to engage effectively with employees, vendors, and internal teams across regions
• Highly organized and adaptable, with proven ability to prioritize in a fast-paced, dynamic environment
• A proactive, customer-first mindset and a clear focus on improving employee experience and operational efficiency
• Team-oriented with the ability to work both independently and collaboratively while managing competing priorities
• High levels of integrity, professionalism, and a continuous improvement mentality

Responsibilities

• Provide first-line support for global employee benefits enquiries and enrollment processes, including annual open enrollment in the US
• Collaborate with HR Ops and Payroll to streamline processes, reconcile benefits data, and reduce errors in payroll and invoicing
• Enhance employee experience through clear self-service content and support for family leave program rollouts across EMEA and APAC
• Maintain compliance and accuracy by auditing benefit programs and managing vendor relationships, including offboarding support
• Identify and implement scalable solutions to close operational gaps and ensure consistency across global benefits administration