Benefits Specialist

Summary

Join Deel, a leading global payroll and HR platform, as a Benefits Administrator and become the primary point of contact for clients, ensuring exceptional customer service and managing their day-to-day benefit needs. You will be responsible for answering benefit-related inquiries, coordinating with clients and vendors, conducting benefit orientations, and leading the annual open enrollment process. This role requires strong knowledge of benefits and PEO, particularly with PrismHR, and excellent communication and problem-solving skills.

Requirements

• Minimum of 3-5 years of experience in benefits in a client facing focus role
• Strong knowledge of benefits and PEO with expertise in PrismHR
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Excellent communication, leadership, and problem-solving skills
• Ability to work in a fast-paced, dynamic environment and collaborate effectively with cross-functional teams

Responsibilities

• Serve as the main point of contact with clients for benefits administration service delivery
• Ensure customer service excellence by creating a relationship with our clients
• Responsible for the day-to-day benefit needs of the client and their employees
• Conduct benefit orientations as needed
• Act as liaison between client employees, Deel HR, and vendors
• Main point of contact for clients
• Responsible for day-to-day benefit administration and client satisfaction
• Answer benefit related inquiries for clients following implementation, to include troubleshooting issues, auditing changes, and providing medical insurance cards
• Coordinate with clients, brokers, and carriers to gather necessary benefit information and documentation; work directly with clients on anything outstanding, setting firm deadlines and expectations
• Conduct virtual Employee Benefit Orientation Meetings
• Own the build out and maintenance of supplemental client facing benefit materials including but not limited to slide decks and benefit orientation/training videos
• Work closely with Benefit Implementation Managers/Specialists on Open Enrollment launch and troubleshooting of enrollment workflows
• Quality control all client set-ups for accuracy
• Assist employees with eligibility and coverage issues and questions
• Act as a liaison between the insurance carriers and employees to ensure resolution of any claim or benefit inquiries
• Lead annual open enrollment process for clients for both master and carveout plans
• Partner with the payroll department; review & confirm changes in deductions/costs from payroll to payroll
• Assist with monthly benefit reconciliation items
• Ensure a high level of customer service delivery by providing timely, accurate, courteous, and appropriate responses to worksite employees, clients, and vendors
• Assist with all other duties and projects as assigned

Preferred Qualifications

CEBS or GBA preferred or equivalent combination of education and experience

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access