Employee Benefits Systems Specialist

Summary

Join Nava Benefits, a modern benefits brokerage dedicated to making high-quality, affordable healthcare accessible to all Americans. As a Systems Specialist, you will play a crucial role in scaling and optimizing Nava's shared services model by ensuring client BenAdmin systems are built, maintained, and connected seamlessly. You will manage the full lifecycle of client BenAdmin platforms, from implementation and renewal plan rebuilds to ongoing data management, integrations, and automation setup. This role involves collaborating with internal teams, external vendors, and clients to drive platform success. Prior experience with benefit administration systems like ADP, Paycom, UKG, Dayforce, and Workday is essential.

Requirements

• 5+ years of experience managing benefit administration platforms for mid-market and large group clients in a brokerage or consulting environment. Vendor-side experience is also considered
• You have an expert level understanding of one or more of the following benadmin systems: ADP, Paycom, UKG, Dayforce (fka Ceridian), and Workday
• Strong technical knowledge in setting up EDI feeds, working with data teams on census ingestion, and supporting automation efforts
• Excellent project management, organization, and communication skills — able to manage timelines, stakeholders, and competing priorities with ease

Responsibilities

• Client Systems Ownership & Optimization: You will own configuration and ongoing management of your clients benefit administration platforms, proactively maintaining, updating, and optimizing their systems throughout the year
• Renewal Rebuilds: Lead system rebuilds during client renewals, ensuring plans, rates, eligibility rules, and workflows are configured accurately and efficiently
• New Builds & Implementations: Scope, design, and build BenAdmin systems for clients, partnering with vendors and client teams to create a seamless launch experience
• Automation & Data Management: Set up and maintain EDI feeds, work with data teams to improve data ingestion, and ensure systems are aligned with Nava’s automation initiatives
• Client-Facing Expertise: Join client calls as the technical specialist to troubleshoot, recommend improvements, or guide platform strategy
• Vendor Collaboration: Partner with BenAdmin vendors to configure builds, troubleshoot issues, and implement enhancements
• Product Collaboration: Act as a systems subject matter expert, working closely with our Product team to identify areas for automation and product improvements

Preferred Qualifications

• A systems builder – You love taking ownership of a system’s architecture, workflows, and fine-tuning the intricate details that make it run flawlessly
• A proactive executor – You’re not just responding to issues; you're anticipating needs, improving processes, and building for scale
• A confident communicator – You’re comfortable hopping on client or vendor calls to solve problems, explain technical details, and make recommendations
• A dynamic team player – You thrive in a collaborative environment, where cross-functional partnerships are essential for exceeding business goals, and you actively contribute to the success of the team

Benefits

• Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health
• Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial
• Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage
• Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP)