Bilingual Business Support VA

Summary

Join 20four7VA as a Bilingual Business Support VA! This role requires providing excellent customer service, identifying client needs, and processing insurance policies. You will handle various communication channels, ensuring clear explanations and efficient policy management. The position demands strong communication and customer service skills, along with initiative and proficiency in English and Spanish. A junior to senior level of experience is preferred, with a flexible schedule and the possibility of working 20 or 40 hours per week. 20four7VA offers competitive rates, weekly payments, paid time off, and various other benefits.

Requirements

• Bilingual: Proficient in two languages, enabling effective communication with a diverse range of clients and customers
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Customer Service: Strong customer service skills, with a focus on providing a positive experience for all clients and customers
• Initiative: Proactive and self-motivated, able to take initiative and complete tasks with minimal supervision

Responsibilities

• Provide friendly and energetic customer service
• Identify client needs and price personal and commercial insurance policies
• Explain coverages and policy proposals clearly to clients
• Handle incoming calls, emails, and text messages
• Process payments, answer policy questions, and make policy changes
• Maintain professional ethics and demonstrate a strong commitment to success

Preferred Qualifications

• Experience with standard office software and tools is preferred
• Experience in any of these applications/software VoIP

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you