Remote Account Manager

Summary

Join Valatam's team as a Bilingual Account Manager and play a crucial role in developing client projects and accounts, maintaining relationships, solving problems, growing teams, generating referrals, presenting new placements, updating databases, providing feedback, and more.

Requirements

• Fluent written and spoken English (C1/C2)
• 2+ years of account management experience (remote and serving US/Canadian/UK clients)
• Graduated (or soon to graduate) with a college degree
• A quiet home office with a desk and office chair
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone

Responsibilities

• Maintaining relationships with clients through regular check-ins
• Preemptively solving problems with clients or their team members before they happen
• Growing our teams on each account through upselling and cross-selling
• Generating referrals from your accounts
• Presenting new placements, scheduling calls, and onboarding clients
• Updating databases and generating reports as needed
• Updating VA Manager on new placements and coordinating placement logistics
• Providing feedback on team members' performance and client satisfaction

Benefits

• $5/hr (approx $840-880/month)
• Commissions on upsells (approx $300-500 for each successful upsale)
• Ongoing pay rate increments once a year based on performance
• Discretionary bonuses
• 5 Holidays as PTO
• 10 Self-care days
• Gym/Wellness allowance
• Medical stipend after 6 months of services provided
• Unlimited online fitness classes with our online personal training partner
• Invites to our annual Christmas parties and other in-person or online gathering