Bilingual Care Coordinator

Summary

Join Pomelo Care, a multi-disciplinary team passionate about improving care for moms and babies, as a Healthcare Administrator. You will support the clinical practice's efficiency by owning key operational and administrative processes. Responsibilities include providing care navigation support, entering patient data, monitoring a support phone line, completing eligibility checks and filing claims, and developing new workflows. The ideal candidate has 4+ years of healthcare administration experience, ideally in virtual care, fluency in Spanish and English, familiarity with SDOH platforms, and a meticulous attention to detail. Pomelo offers competitive healthcare benefits, generous equity compensation, unlimited vacation, and membership in the First Round Network. The salary range is $40,000 to $50,000.

Requirements

• Fluent in Spanish and English
• 4+ years healthcare administration experience, ideally having worked within virtual care
• Familiarity with SDOH platforms and referrals
• Results-oriented operator who moves fast
• Meticulous attention to detail
• Goes the extra mile for patients
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians
• Passionate about maternal and child health

Responsibilities

• Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services
• Fill out patient data in our EHR from continuity of care documents and questionnaires
• Monitor our member support phone line and answer any questions that patients call in with
• Complete eligibility checks for new and existing patients and file claims
• Develop new workflows focused on improving care coordinator efficiency

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)