Bilingual Collections Associate

Summary

Join First Help Financial (FHF), a rapidly growing company, as a Collections Associate! This remote position offers a competitive salary plus bonus, and the opportunity to contribute to a diverse and supportive team. You will handle customer service, resolve disputes, and meet departmental goals. FHF provides excellent benefits, including health and welfare benefits, paid time off, 401(k) match, and tuition reimbursement. The company also offers a career development rotation program allowing for growth within the company. This role requires collections experience and fluency in Portuguese. Apply today and be part of a thriving organization!

Requirements

• Demonstrated historical career stability
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Portuguese
• High school diploma or GED equivalent required
• Minimum of 6 months of Collections experience or 1 year of related customer service experience
• Detail-conscious and task oriented mindset
• Commitment to excellent customer service to our customers and dealer partners
• Excellent written and verbal communication skills

Responsibilities

• Provide customer service regarding collection issues in heavy traffic call center
• Responsible for opening clients' complaints
• Deescalate customer issues and escalate to appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Provide pay off quotes to dealers and customers
• Contact repossession agents as necessary
• Provide written account information as request by customers

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program to enhance your career with us