First Help Financial is hiring a
Bilingual Customer Service Associate

Summary

Join First Help Financial as a remote Client Relationship Associate and contribute to our fast-growing company that provides auto loans to the underserved. This role involves customer service, collections calls, and various responsibilities in a department geared towards making you successful in life and comfortable at work.

Requirements

• Demonstrates historical career stability
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Portuguese and English
• High level of professionalism and commitment to the job
• Detail oriented mindset
• Excellent written and verbal communication skills
• 1 year of customer service or retail experience preferred
• Ability to deescalate issues/concerns

Responsibilities

• Provide customer service regarding issues in heavy traffic call center
• Responsible for opening clients complaints
• Deescalate client issues and escalate to the appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Provide pay off quotes to dealers and customers
• Assist clients with Insurance and registration issues
• Contact insurance companies for policy verification and other various issues
• Provide written account information as requested by customers

Preferred Qualifications

3 years of experience in a Great Place to Work certified company

Benefits

• Generous base salary
• Quarterly bonus
• Medical/dental/vision insurance (among other health and welfare benefits)
• Company match to your retirement plan