Benepass is hiring a
Customer Experience Associate

Summary

The job description is for a Customer Experience role at Benepass, a company that offers personalized benefits solutions. The role involves working directly with HR buyers and their employees to address problems, questions, and issues as they arise, learning and managing internal systems and processes, acting as the voice of the customer, contributing to team projects, and more.

Requirements

• 1-3 years in customer-facing role
• Excellent written communication
• Proficiency with G suite and Slack
• Strong organizational skills and ability to follow-up on and track multiple issues/projects
• Comfortable reviewing and analyzing basic data
• Self-starter. You don't wait for others to ask for help, you seek out challenges and ways to help
• Located in the Pacific Time Zone

Responsibilities

• Work directly with People Teams and their employees to address problems, questions and issues as they arise
• Learn and manage Benepass's internal systems and processes to resolve client issues
• Act as the voice of our customer, providing feedback to the Ops organization and across Benepass about what's most important to our clients
• Contribute to team projects to help improve our systems and processes for scale

Preferred Qualifications

• Previous startup experience!
• Experience using ticketing systems (e.g. Zendesk, JIRA, or cloud-based support)
• Bilingual

Benefits

• 95% coverage of medical, dental, and vision
• $250 WFH setup
• $150/month cell phone + internet
• $100/month Wellness
• No Meeting Wednesday!
• Team Onsites 3-4 times a year
• Flexible PTO