Angeion Group is hiring a
Project Support Associate

Summary

Join Angeion Group as a Project Support Associate in its rapidly growing team. This is a full-time hybrid position located at their headquarters in Center City, Philadelphia. As a Project Support Associate, you will work in an office environment with strong clerical and administrative skill requirements, handling high volumes of emails and phone calls, managing overall communication, collaborating with colleagues, and demonstrating professionalism.

Requirements

• Minimum of (2) year of professional experience in an administrative/customer service role
• Minimum of (1) year of professional experience in an Administrative Associate position
• Excellent communication and customer service skills a must
• Demonstrated ability to independently prioritize tasks
• Ability to organize and manage multiple priorities
• Ability to multi-task and manage time effectively
• Excellent organizational skills with an eye for details
• Ability to be flexible to adapt and act quickly when urgent matters require it
• Display the technical skills necessary to perform all job functions
• Project a positive, professional image toward clients, vendors and staff in all interactions and situations
• Follow all company rules, policies and practices as contained in the Employee Handbook or as outlined by the company’s CEO/senior management
• Must be able to work independently and within a team and possess a positive, 'can-do' attitude
• Excellent computer skills including all MS Office applications. (Word, excel, outlook, PowerPoint) required
• Must have strong customer support orientation (for internal/external customers) and demonstrated professional demeanor
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Responsibilities

• Provides back-up and support for day-to-day communication with class members for cases assigned to others, as needed
• Manages overall communication to ensure satisfactory responses to each class member’s email by providing guidance to PSAs and monitoring the performance of the communication process
• Works effectively with project managers to ensure escalated class member situations are resolved in a timely manner
• Handles sensitive information and data for special cases concerning secure information, as needed
• Proactively reviews and understands all documentation associated with each assigned case. Coordinates with the project manager to ensure the proper understanding of the case by all parties involved
• Assists project managers with the formatting, proofreading, and testing of any documents, websites, and/or email notices associated with a case, as needed
• Educates and trains PSAs and administrative associates on case-specific issues, topics, and processes
• Independently manages specific portions of the project (such as closing projects, destroying documents, reversing funds, etc.), as determined by management. In this capacity, will manage the communication with vendors and ensure that accounting processes are being followed
• Creates required complex documents like CAFA, declarations and reports and manages the mailing aspects as required by project managers
• Audits the set-up of the assigned cases in Liquid Planner
• Prepares client invoices as required by the project manager
• Continually works toward strengthening knowledge of industry and all relevant applications (LP, Law)
• Communicates regularly and effectively with all colleagues
• Meets regularly with managers to provide feedback and facilitate communication
• Adheres to all business processes while performing tasks
• Able to take on new tasks and responsibilities as needed
• Performing other work-related duties as assigned by management

Preferred Qualifications

Bilingual (Spanish/English) preferred!

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance