FinFit is hiring a
Customer Service Representative

Summary

The job description is for a Customer Service Representative (Bilingual) at FinFit. The role involves providing customer service, investigating issues, collaborating with internal teams, and becoming a product expert. The candidate should be fluent in both English and Spanish, have experience in a regulated environment, and be familiar with CRM systems.

Requirements

• You must be fluent in both English and Spanish
• You have customer service experience in a financial services, technology, retail, order management or employee benefits company
• You have experience working in a regulated environment
• You are familiar with CRM systems
• You have the flexibility to work outside of standard business hours, 11 AM-8 PM EST
• Experience working with telephony systems, Google Office Suite, Microsoft Office, CRMs (Freshdesk, Salesforce, Zendesk, etc..), and loan operating systems

Responsibilities

• Provide exceptional customer service while responding to customer contact via all channels including email, telephone, and chat
• Investigate customer issues, collaborate with peers, and escalate any potential complaints to the appropriate points of contact
• Participate in proactive outbound dialing and email projects
• Collaborate cross-functionally with our internal teams
• Become a knowledge expert on our products and processes
• Maintain a high standard of regulatory compliance, adhering to all Salary Finance policies and procedures
• Ensure that customer issues are resolved effectively and efficiently

Preferred Qualifications

• Experience in Customer Service, Call Centers, Account Management, Banking, or any related positions with a strong focus on Customer Support
• An understanding of consumer lending principles

Benefits

• Comprehensive healthcare coverage
• Paid time off
• Paid parental leave
• Wellness Bundle
• Voluntary wellness challenges
• Time off for volunteering
• Virtual, hosted Happy Hours
• Virtual team meetings
• Weekly no-meeting blocks to avoid virtual-meeting fatigue
• 401(k) with company match