Legal Soft Solution -Technology Meets Law is hiring a
Customer Service Representative

Summary

The job description is for a Customer Service Representative at VirtualStaffingCareers.com. The role involves handling medical and billing records, communicating with healthcare providers and clients, drafting demand letters, scheduling appointments, and providing exceptional customer service among other responsibilities.

Requirements

• Strong English communication skills (C1 level), both written and verbal
• Bilingual fluency in both Spanish and English is essential
• 2+ years of customer service experience, with a focus on listening, empathy, and problem-solving
• Experience in sales or client-facing roles is a must!
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent attention to detail and the ability to manage multiple tasks at once
• Comfortable working remotely with a reliable internet connection and a quiet, professional workspace
• Own a laptop or desktop (8GB RAM, Core i5 or above) and a stable internet connection (minimum 10 Mbps)
• Availability to work US business hours

Responsibilities

• Review and organize medical and billing records
• Connect with healthcare providers to gather essential documents
• Interact with clients, collecting important documents like police reports and hospital records
• Draft demand letters and maintain client information in our CRM system
• Act as the communication bridge between attorneys and clients
• Engage with potential clients via phone and email, creating a welcoming and professional first impression
• Leverage your sales skills to generate leads, guide clients through the intake process, and convert inquiries into active cases
• Organize and gather essential case documents to streamline the process for our legal team
• Schedule and follow up on client appointments, ensuring timely communication and building rapport
• Provide exceptional customer service, building trust and enhancing the company’s reputation through every interaction
• Assist with trial preparations, including organizing case briefs, summarizing depositions, interrogatories, and testimony to help attorneys stay on top of every detail
• Conduct research and gather relevant information for cases to keep things moving forward efficiently
• Efficiently manage phone calls, schedules, and deadlines, keeping the team on track and clients informed

Preferred Qualifications

Prior experience in a legal setting is a bonus, but not required

Benefits

• Competitive Pay: Earn $800 - $1920 per month, based on your skills and experience, for a full-time (40 hours/week) role
• Future Focused: We offer a retirement plan
• Health Coverage: Enjoy health insurance
• Stay Connected: Get a $25 monthly Wi-Fi subsidy
• Work-Life Balance: Paid time off and paid sick leave