Bilingual Customer Service Representative

Summary

Join InflectionCX as a Bilingual Customer Service Representative and become the first point of contact for customers, resolving inquiries via phone, email, and chat in a fast-paced technology-driven environment.

Requirements

• Impeccable communication and writing skills
• A strong curiosity about how things work and the ability to learn technical concepts quickly
• Empathy and confidence in both written and verbal interactions with customers
• Expertise in chat and email etiquette, with keen attention to detail
• Proficiency in Microsoft Office, especially Excel, at a moderate level
• 2+ years of technical/product support experience
• Strong troubleshooting, and communication skills
• Excellent customer service skills with the ability to handle difficult situations patiently and professionally

Responsibilities

• Handle a moderate to high volume of customer calls daily, providing fast and effective solutions
• Meet established activity targets and key performance indicators (KPIs)
• Complete necessary follow-up documentation after each interaction
• Provide an exceptional and positive experience in every interaction
• Strive to meet service and operational goals, including call abandonment rates, email response times, and returns processing
• Maintain and improve quality results by adhering to established standards and guidelines

Preferred Qualifications

• At least one year of customer service or sales experience
• Experience in a fast-paced contact center environment
• A college or university degree is an asset

Benefits

• 401(k) match
• Competitive Paid Time Off (PTO)
• Work-from-Home REMOTE