Remote Bilingual Customer Service Representative

Summary

The job is for a Bilingual Customer Service Representative at Integra Partners, a healthcare provider network management company. The role involves handling customer inquiries, managing documents, and ensuring high-quality service. The position requires exceptional communication skills, computer proficiency, attention to detail, and a positive attitude.

Requirements

• High School diploma required or equivalent
• Exceptional communication skills – verbal and written / English and Spanish fluency (verbal and written) is a must
• Computer skills – Microsoft Word, Excel and ability to type 45 wpm
• Highly detail oriented with an emphasis on accuracy
• Maintains an attitude of responsibility, ownership and accountability
• High energy and passion
• Customer / Client Focused
• Have a pleasant telephone personality
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Passion for your work and the mission of the company
• Motivated and able to work independently within a fast paced, team environment

Responsibilities

• Managing Spanish-speaking patient, health plan or healthcare provider needs by telephone or email
• Routing health plan representatives and providers to appropriate internal resources
• Handling and resolving customer questions and/or issues
• Routing fax and mail correspondence to appropriate resource
• Answering on average 50 – 60 calls per day
• Maintaining a 90% or higher quality assurance score on calls
• Keeping all email turnaround time to one (1) day or less

Preferred Qualifications

• Prior experience in a call center preferred
• Healthcare / DME O&P experience preferred

Benefits

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities
• Remote work opportunities in Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, and Washington