Bilingual Customer Service Representative

Summary

Join ReSource Pro as a Bilingual Customer Service Representative (CSR) and become the primary point of contact for customers navigating the insurance audit process. You will manage inbound and outbound customer interactions, ensuring a smooth customer experience through professional communication and timely issue resolution. This remote position requires 1-2 years of customer service experience, bilingualism in Spanish and English, and strong communication skills. You will collaborate with internal departments to resolve complex issues and maintain accurate records. ReSource Pro offers competitive benefits, including Day 1 medical and dental benefits, a 401k with employer match, and generous PTO. Opportunities for professional development and growth are also available.

Requirements

• 1-2+ years of customer service experience
• Bilingual in Spanish and English (required)
• Able to work Monday through Friday, between 8AM and 6PM MST
• Strong phone and written communication skills
• Proficiency in computer systems and databases
• A confident, professional, and self-motivated demeanor
• Ability to multitask in a fast-paced environment
• A positive and solutions-oriented attitude

Responsibilities

• Managing inbound and outbound customer interactions via phone and email
• Serving business owners, agents, and bookkeepers with questions or concerns related to insurance audits
• Demonstrating empathy, active listening, and professionalism when handling complaints or conflicts
• Accurately recording and relaying information to ensure audit timelines and standards are met
• Providing timely responses and support to customer inquiries
• Collaborating with internal departments to resolve complex issues

Benefits

• Eligible for all medical & dental benefits on Day 1
• Eligible for 401k with employer match after 12 months of employment
• Generous PTO plan, including paid holidays & floating holidays
• Opportunities for professional development and growth
• Collaborative and teamwork-driven work culture