Pair Team is hiring a
Bilingual Health Educator

Summary

Join Pair Team, a mission-driven organization improving the wellbeing of underserved communities by connecting them to high-quality care. We're seeking a highly motivated full-time Community Engagement Specialist to play a critical role in directly engaging with and enrolling individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.

Requirements

• You are physically located in or near Fresno, California
• 1+ year of experience working in a metric or quota-driven environment
• Dedicated to working within and improving the community you are part of
• You are results driven with a proven track record of exceeding performance indicators
• Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
• You have strong technical skills and comfort with utilizing multiple technology platforms
• A valid driver’s license and auto liability insurance

Responsibilities

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
• Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
• Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
• Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
• Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
• Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
• Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process
• Provide consistent updates on funnel stages including delays and blockers
• Proficiency in all additional internal/external technology tools utilized for the position

Benefits

• Salary: $22-25/hour depending on experience
• Assistance and training provided for you to obtain a Community Health Worker certification (fully paid!)
• Comprehensive health, vision & dental insurance
• Equity compensation package
• Employer-sponsored 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days