Remote Policyholder Success Manager

Summary

Join Kinetic, a fully distributed company, in creating an environment where people can share their backgrounds, experiences, and ideas to produce their best work. As a Policyholder Success Manager, you will educate policyholders about Kinetic's wearable tech and its efficacy, tailor deployment strategies, manage relationships, present impact reports, and coordinate additional resources.

Requirements

• Must be located in California, preferably in Southern California
• Must be able to travel 30-40% of the time
• 2+ years of experience in business operations or customer facing roles
• Bachelor’s degree or equivalent
• Strong attention to detail, data driven, highly organized, and a quick, curious learner
• Motivated self-starter with problem solving and issue resolution skills
• Ability to think on your feet and thrive in a dynamic, start-up environment
• Can work in a fast paced environment and manage multiple stakeholders at once
• Effectively manage their time to ensure customer requests are handled in timely manner
• Efficiently communicate technical impacts to non technical audience

Responsibilities

• Educate Policyholders about Kinetic's wearable tech and its efficacy
• Tailor deployment strategies to individual Policyholders' needs
• Manage relationships with key members of Policyholders' teams (including business owners, operations leaders, etc)
• Present comprehensive impact reports on the effectiveness of Kinetic's wearable technology
• Coordinate additional resources across internal and external teams to manage Policyholders' total risk profile

Preferred Qualifications

• Bilingual in Spanish / English
• Degree in Workplace Safety

Benefits

• $90k-$100k plus bonus and equity
• Fully distributed, remote team across all continental US time zones
• Choose your OS - employees can choose any computer they prefer
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off
• Parental Leave
• Pre-tax 401k contribution
• HSA with compatible health plans
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account