Bilingual Healthcare Phone Sales

Summary

Join Vesta Healthcare, a specialized medical group enhancing lives through innovative home care. As an internal expert, you will manage member and caregiver onboarding, educating them on program benefits. Responsibilities include managing a call list, coordinating with care teams, and collaborating with the clinical team for virtual visits. You will ensure successful KPI performance within a fast-paced startup environment. This role requires fluency in Spanish and English, 2-3 years of inside sales experience, and a minimum internet speed of 20Mbps. Strong communication, problem-solving, and organizational skills are essential. Vesta offers competitive benefits, including health insurance, paid time off, 401k matching, and various reimbursements.

Requirements

• Fluency in Spanish and English ( required )
• 2-3 years of inside sales or outbound telephonic sales ( required )
• Comfortable being on the phone throughout the day (minimum 80-120 calls per day) ( required )
• An internet speed of 20Mbps minimum with speed test proof to be submitted upon hire ( required )
• The ability to understand and articulate the benefits of our program
• The ability to exercise judgment independently and voice noticeable issues or trends
• Strong verbal and written communication skills; is able to communicate professionally with members and care teams
• Strong problem solving skills; able to identify problems and escalate when appropriate
• Excellent organizational skills and ability to multitask
• A strong proficiency in computer software navigation
• Ability to perform duties as assigned or requested in a remote setting with minimal oversight
• Comfort in a dynamic and always evolving environment

Responsibilities

• Serve as an internal expert on the member and caregiver onboarding experience, owning program outreach, education, and remote onboarding from start to finish
• Manage a call list to effectively educate target members and their care teams on the benefits of the Vesta Healthcare program
• Coordinate with members, caregivers, and family to obtain program consent
• Collaborate with the Vesta Healthcare Clinical Team in scheduling of virtual visits to onboard new members and their caregivers to the program
• Successfully manage responsibilities with consistent performance of all KPIs
• Function within the timeframes of a fast-paced startup in the healthcare environment
• Performs other duties as required or assigned

Benefits

• Competitive health, dental, and vision insurance options with costs partially subsidized by us
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• ~12 paid holidays per calendar year
• 401k plus company match
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.)
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax options for healthcare, dependent care, and transit expenses
• Employee Assistance Program
• Mental Health Benefits through Spring Health
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance)
• Internal social recognition platform
• A company-provided work computer to perform duties efficiently