Provider Success Associate

Summary

Join Clover Care Services as a Provider Success Associate and become the primary point of contact for healthcare providers using the Clover Assistant application. You will onboard new providers, conduct regular check-ins, facilitate feedback loops, and build strong relationships with practices. This role requires analyzing data, identifying trends, and proactively intervening to optimize product use and improve patient outcomes. You will need 2+ years of experience in healthcare sales or SaaS Customer Success, bilingualism in Spanish and English, and a strong understanding of healthcare concepts. Clover offers a competitive salary, equity opportunities, performance-based bonuses, and comprehensive benefits, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• Have 2+ years experience in healthcare sales or SaaS Customer Success
• Be bilingual in Spanish and English
• Have a strong, metrics-focused customer success, clinical or account management background and have demonstrated success in leveraging data to guide decision-making that align with broader strategic objectives
• Have experience establishing strong relationships with healthcare providers and office staff, and/or have worked in a primary care practice
• Possess a general understanding of healthcare concepts, including claims processing, EHRs, medical billing and coding, reimbursement models, and Medicare/Medicare Advantage
• Enjoy meeting with providers face to face and excel in an environment where you blend in person and virtual meetings
• Have a reliable source of transportation to complete onsite visits as will be required by the role 2-4 days per week

Responsibilities

• Be the face of Clover and serve as the primary point of contact to healthcare providers and staff using the Clover Assistant
• Engage and onboard new providers and practice staff onto Clover Assistant
• Regularly conduct in-person check ins with practices to reinforce your presence and support in utilizing the tool
• Facilitate feedback loops between providers and Clover to ensure program alignment and inform future product enhancements
• Build strong, consultative relationships with practices and conduct regular reviews with clinicians to address product updates and ensure customer delight
• Track and synthesize provider insights to drive product roadmaps
• Analyze data to identify trends and proactively intervene with your practices
• Demonstrate a solid understanding of product features and how providers are expected to interact with the product - in essence, be an expert user of the product
• Maintain up-to-date knowledge of the Clover Assistant features and best practice workflows to drive adoption
• Document workflows and other artifacts to support practices and providers
• Demonstrate provider empathy to foster trusting relationships between Clover and the practices using Clover Assistant
• Coordinate with users to schedule meetings and promptly respond to ongoing needs

Benefits

• Competitive base salary and equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Generous flexible time-off policy
• Remote-first culture
• Learning programs
• Mentorship
• Professional development funding
• Regular performance feedback and reviews
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Paid parental leave for all new parents