Bilingual Knowledge Management Associate

Summary

Join Humi, a Canadian employment platform now part of Employment Hero, as a Bilingual Knowledge Management Associate! This fully remote, Canada-based role focuses on creating and translating engaging French content for our Help Centre and Academy. You will be responsible for translating existing content, creating new French content, and ensuring our platform is easily accessible to French-speaking Canadian businesses. The ideal candidate possesses excellent French and English writing skills, experience in large-scale translation projects, and a passion for creating educational and informative content. This role offers a generous home office budget, cutting-edge tools, reward programs, and the opportunity to be an owner of Employment Hero through an Employee Share Option Program.

Requirements

• Excellent French and English copywriting skills
• Excellent verbal and written communication skills in both French and English
• Passion for translating and adapting content with accuracy and confidence
• Creativity that will challenge the team to think outside of what we’ve already done
• Strong communication skills with the ability to convey complex technology in a clear, concise, and effective manner for a wide range of audiences
• A resourceful attitude and thrive in ambiguity
• A strong work ethic with a constant desire to improve through constructive feedback
• To be a self-starter with a positive attitude and a sense of urgency
• Video creation and editing skills
• A basic ability to navigate and update CSS and HTML (or an eagerness to learn)

Responsibilities

• Translate existing content from English to French across our Help Centre
• Create new French content across our Help Centre
• Being on top of industry trends and becoming a research guru to develop content themes and stories that will resonate with French-Canadian businesses
• Helping to establish Humi as a go-to resource for the most engaging and innovative content
• Collaborating with key stakeholders to understand needs and updating or creating new support articles, and videos for the Help Centre and Humi Academy
• Assessing, evaluating, and proposing solution plans to improve current content
• Interpreting and promoting knowledge management standards and guidelines, best practices, and state-of-the-art approaches
• Translating, creating, updating, and managing all French client-facing training and onboarding materials
• Developing initiatives to improve client usage & accessibility of existing content and resources
• Working closely with the Knowledge Management team to present content in appealing and intuitive ways for a variety of audiences
• Oversee and maintain our French client experience internal knowledge database
• Create innovative and engaging content that encourages clients to use the Help Centre first and promote ticket deflection

Preferred Qualifications

• Have worked in a SaaS company or general experience in the Tech industry
• Have existing knowledge of current business, financial, and/or government structures in Quebec, Canada

Benefits

• A generous budget for your home office
• Remote First - Work 100% remotely from anywhere within Canada
• Cutting-edge tools and technology
• Reward and recognition programs - because great work should be recognized and rewarded
• Employee Share Option Program: be an owner of Employment Hero
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in September 2025