Bilingual Outreach Specialist

Summary

Join Wider Circle as an Outreach Specialist and play a key role in connecting with current and prospective members to promote our health-focused community care programs. This role involves managing inbound and outbound calls, executing specialized campaigns, and ensuring member satisfaction. Ideal candidates possess 1-3 years of experience in sales, customer service, or related fields and demonstrate a proactive approach. You will handle member inquiries, resolve issues, and accurately record interactions. Collaboration with the team and leadership is crucial to refine outreach strategies and achieve performance goals. Wider Circle offers competitive compensation and opportunities for growth and development.

Requirements

• High school diploma or equivalent
• 1-3 years of experience in sales, customer service, telemarketing, or a related field
• Exceptional verbal communication skills with an engaging and persuasive approach
• Ability to handle a variety of tasks, including managing calls and supporting campaigns
• Basic computer literacy for navigating outreach center systems and data entry
• Strong organizational skills and attention to detail
• A positive and professional attitude with a commitment to continuous improvement
• Must be fluent in English and Spanish (verbal and written communication)

Responsibilities

• Conduct outbound calls, engaging members with professionalism and enthusiasm
• Manage inbound call activity as assigned
• Handle member inquiries, resolve issues, and provide information about our programs
• Execute specialized outreach campaigns, ensuring consistency in messaging and delivery
• Support additional campaigns or projects as assigned, adapting to changing priorities and needs
• Accurately record interactions and update member information in the outreach center database
• Build and maintain strong rapport with members, effectively addressing their needs and concerns
• Collaborate with the team and leadership to refine outreach strategies and achieve performance goals
• Consistently meet or exceed call targets and performance metrics
• Stay informed about organizational updates, new initiatives, and best practices through regular training

Preferred Qualifications

• Goal-oriented and driven to succeed
• Adaptable and resourceful in dynamic environments
• Strong problem-solving capabilities and a proactive mindset
• Collaborative team player who thrives in a supportive work environment
• Excellent time management and multitasking skills

Benefits

• Contract with opportunity to convert
• Opportunity to grow with the company
• Training and Development
• $15.00-$16.00 per hour