Keycafe is hiring a
Bilingual Spanish/English Customer Support Representative in Peru

Summary

We are looking for a passionate and detail-oriented individual to work as a Bilingual Spanish/English Customer Support Representative. The responsibilities include resolving customer inquiries, recommending solutions, and guiding product users through features and functionality. The position is full time and can be worked from home.

Requirements

• Fluent in Spanish and English
• Bachelor's Degree
• Excellent verbal and written communication skills
• The ability to adapt and function in a fast-paced, ever-changing environment
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• The ability to provide excellent customer service while multi-tasking
• The ability to work on a weekly shift rotating work schedule. We operate 7 days per week and 24 hours per day

Responsibilities

• Log in and be online during your entire shift
• Work with Zendesk (email, phone and chat) and Slack to communicate with customers and teammates
• Help customers with technical, billing and onboarding issues
• Investigate the customer's issues through a ticket system, and make sure that every customer's concerns are dealt with until the ticket is closed
• Be curious and always ask questions of your teammates so your knowledge is always up to date

Benefits

• Work from the comfort of your own home
• Support global customers from all around the world