Keycafe is hiring a
Bilingual Spanish/English Customer Support Representative in Mexico

Summary

The job is for a Bilingual Spanish/English Customer Support Representative who will work remotely, handle customer inquiries, recommend solutions, and act as a brand ambassador for the company. The position is full-time with shifting hours.

Requirements

• Fluent in Spanish and English
• Bachelor's Degree
• Excellent verbal and written communication skills
• The ability to adapt and function in a fast-paced, ever-changing environment
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• The ability to provide excellent customer service while multi-tasking
• The ability to work on a weekly shift rotating work schedule. We operate 7 days per week and 24 hours per day

Responsibilities

• Log in and be online during your entire shift
• Work with Zendesk (email, phone and chat) and Slack to communicate with customers and teammates
• Help customers with technical, billing and onboarding issues
• Investigate the customer's issues through a ticket system, and make sure that every customer's concerns are dealt with until the ticket is closed

Benefits

• Work from the comfort of your own home
• Support global customers from all around the world
• Be in constant contact with your other support team members and will soon feel part of the family