Billing Analyst

Summary

Join Cologix as a Billing Analyst I and contribute to all aspects of billing and collections. You will ensure the accuracy of monthly customer billing, handle collections and cash application, and provide excellent customer support. Daily tasks involve preparing and reviewing invoices, researching billing inquiries, resolving discrepancies, and assisting with special projects. This role requires at least two years of accounts receivable experience in a colocation or telecommunication company, strong communication and organizational skills, and advanced Microsoft Excel knowledge. A degree in Accounting and NetSuite experience are preferred. Cologix offers a competitive benefits package including medical, dental, vision, flexible spending accounts, PTO, paid holidays, a 401k plan, and short- and long-term disability.

Requirements

• A minimum of 2 years of accounts receivable experience or equivalent combination of education and experience
• Prior experience with the billing, cash application and collection functions at a colocation or telecommunication company
• Customer service skills: Excellent communication skills (both written and verbal) to interact effectively with various departments and functions including sales, operations, marketing, IT, and executive teams
• Advanced knowledge of Microsoft Office with a focus on Microsoft Excel
• Excellent organizational skills
• Excels or enjoys working in a high-volume customer environment
• Self-starting individual who takes initiative without direction
• Extremely detail-oriented with a commitment to quality
• Must be able to recognize problems, think critically and be proactive in finding solutions
• Ability to work independently and in a team environment, multitask, set own priorities and adapt to a changing environment

Responsibilities

• Assist with the Cologix Revenue Cycle including: Timely and accurate preparation, review and distribution of monthly customer invoices
• Research customer billing inquiries and provides same day response
• Communicate efficiently with other departments/locations to resolve billing discrepancies
• Provide an excellent customer experience in English (and occasionally French, if able)
• Assist with special projects (e.g. integrations or process changes) in the billing areas
• May include assisting with accurate application of customer payments
• May include calling and emailing customers to solicit payments on delinquent accounts

Preferred Qualifications

• Degree in Accounting or related field
• Knowledge and experience with NetSuite
• Experience in working in a global multi-site environment
• Ability to read and speak French is a plus

Benefits

• Medical, dental and vision insurance
• Flexible spending account options
• Non-accrued PTO
• Company paid holidays
• 401k Retirement Plan
• Short- and Long-Term Disability
• Annual bonus