Billing and Cash Application Specialist

Summary

Join Mitratech, a team of technocrats building world-class products for Fortune 100 companies, as a Billing and Cash Application Specialist. This role involves processing invoices, managing cash applications, and resolving billing discrepancies. You will ensure accurate billing and provisioning of customer accounts, review contracts, and reconcile payments. Collaboration with various departments is key, requiring strong communication and problem-solving skills. The ideal candidate possesses 2+ years of relevant experience and proficiency in Microsoft Excel.

Requirements

• 2+ years of billing and/or cash application experience
• Excellent customer service orientation and interpersonal skills
• High proficiency or fluency in English (written and verbal)
• Superior critical thinking, analytical, and problem-solving skills
• Superior attention to detail and accuracy
• Experience with Microsoft Excel is required, with a preference for proficiency in VLOOKUP, pivot tables, and basic formulas

Responsibilities

• Ensure prompt and accurate billing and provisioning of customer accounts
• Review customer contracts and orders for completeness and accuracy in accordance with revenue recognition policies
• Process and apply customer payments accurately to the correct accounts (cash application)
• Reconcile payments with invoices and resolve any discrepancies
• Monitor and follow up on unapplied or misapplied cash transactions
• Build, maintain, and produce reports as necessary to support business objectives
• Assist the management team with the preparation of reports and analysis
• Field customer inquiries relating to invoices, payments, and contractual obligations
• Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Revenue, Professional Services, and Customer Success teams

Preferred Qualifications

• Salesforce billing experience preferred
• Experience with accounting software (e.g., NetSuite, Salesforce) for cash application is a plus
• Bachelor’s degree in finance, Accounting, or a business-related discipline preferred