Collections Specialist

Summary

Join Basis Technologies, a leading provider of software for automating digital media operations, as a Collections Specialist. You will be responsible for managing the company's outstanding accounts receivables, ensuring timely payments, and exceeding collection goals. This role involves researching payment issues, reconciling accounts, and strategically approaching customers to mitigate risk. You will also contribute to the team by acting as a lead for Collections Coordinators, providing backup assistance, and engaging in continuous professional development. Basis offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• 2-3 years of relevant work experience
• College degree in Business, Finance, Accounting, or similar
• Previous cash application and credit card experience, at least 2-3 years of working knowledge
• Previous accounts receivable and collection experience, at least 2-3 years
• Strong negotiating and problem-solving skills
• Excellent written and oral communication skills

Responsibilities

• You will be reporting to the Manager, Collections and supporting the department in the processing of the company’s outstanding account receivables while managing an acceptable DSO
• You will provide backup assistance for the collections team when needed, researching payment issues, monthly account reconciliations, reporting, projects, and collections
• Acting as a team lead for Collections Coordinator roles
• Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs
• Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues
• Researching and reconciling misapplied or unapplied cash
• Completing assigned month-end tasks accurately and timely
• Strategically approaching customers to limit Basis' exposure and mitigate risk
• Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite
• Performing daily cash application timely and with 100% accuracy
• Assigning and ensuring all incoming inquires received thought Basis's ticketing system, Outlook
• Reviewing customers financial position and credit-worthiness using different tools and resources
• Providing backup coverage as needed
• Proactively engaging in periodically reviewing and updating existing policies and procedures
• Providing Raving Fan service to customers and colleagues
• Working with Billing and Sales to resolve customer issues timely
• Assisting with special projects for the Manager or Director as needed
• Acknowledging and embracing diversity of thought and opinion, and approach with Beeps, clients and vendors, regardless of background, culture, and organizational level
• Engaging Actively in Diversity, Equity, and Inclusion (IDEA)
• Pursuing Continuous IDEA Development
• Cultivating an Inclusive Work Environment

Benefits

• 401k/RRSP matching
• Mental health support
• Paid sabbaticals
• Generous parental leave
• Flexible work options