Billing Operations Manager

Summary

Join Twilio as the next Manager, Billing Operations! This role manages the global order-to-cash process, requiring expertise in order management and billing operations within a fast-paced, high-growth environment. You will directly manage and develop a global team, drive process improvements, and ensure timely month-end closes. Collaboration with various internal functions is crucial. The ideal candidate possesses strong accounting knowledge, experience with relevant systems, and proven leadership skills. This remote position is based in Alberta, Ontario, or British Columbia, Canada.

Requirements

• A minimum of five years of relevant order-to-cash experience
• Minimum of two years managing a multi-regional team
• Strong accounting knowledge in billing and accounts receivable
• Experience with Zuora, Salesforce, Oracle, Stripe and/or similar systems
• Advanced computer skills, especially in Microsoft Excel
• An ability to identify, analyze, and resolve issues independently
• A collaborative working style, experience working across the company with teams of varied size to achieve common goals
• Strong interpersonal and communication skills, including excellent written, oral, and presentation skills, and ability to work well under pressure and interact at all levels
• Strong knowledge and understanding of SOX controls

Responsibilities

• Manage and scale global order to cash operations, including order management, provisioning, and invoicing
• Directly manage, coach, and develop a global team
• Drive continuous improvement in system usage/capabilities and processes for order-to-cash, with a focus on increasing automation
• Support the implementation of internal controls through contributing to the design and managing successful execution against internal controls across order-to-cash processes
• Develop and monitor key operational metrics through the order-to-cash operations and synthesize such metrics into meaningful reports and recommendations to relevant stakeholders
• Manage and perform duties for monthly accounting close activities for month-end, quarter-end, and year-end close process, including the review of journal entries and balance sheet reconciliations
• Coordinate with Tax team to maintain awareness of and compliance with assessment, collection, and remittance of sales taxes
• Support quarterly and annual inquiries, requests, and activities originating from our external auditors and tax consultants
• Drive best practices and develop, execute, and enforce order-to-cash policies and procedures
• Execute ad-hoc projects in order-to-cash operations as needed

Preferred Qualifications

• Bachelor’s degree in Finance, Business, Economics or related field, or equivalent experience
• Experience with high-growth technology companies, preferably in SaaS

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Competitive pay