Revenue Operations Manager

Summary

Join KPA, a leading provider of Workforce Compliance software and consulting services, as their experienced and energetic Revenue Operations Manager. Reporting to the Director of Revenue Operations, you will optimize deal desk operations, streamline processes across Sales and Customer Success, and drive revenue growth. This role requires managing a team, collaborating with various departments, and ensuring compliance with company policies. The ideal candidate will have a strong background in revenue operations, proven success in enhancing sales processes, and experience managing teams. KPA offers a hybrid, remote-first work model with a competitive salary and benefits package. Don't hesitate to apply even if you don't meet every requirement; KPA values diversity and inclusion.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field
• Minimum of 5 years in revenue operations, sales operations, or a related role, with at least 2 years in a managerial capacity
• 4+ years of experience with Salesforce.com (Admin a plus) and other sales enablement tools (Outreach, ZoomInfo, Chorus, SalesHood)
• Demonstrated experience in managing deal desk operations, commissions, and collaborating with sales, customer success and enablement teams
• Proven track record of process optimization and leading cross-functional initiatives
• Strong analytical abilities with proficiency in data analysis and reporting tools
• Excellent communication and interpersonal skills, capable of building relationships across all levels of the organization
• Ability to manage multiple projects simultaneously and meet deadlines
• In-depth understanding of sales processes, pricing strategies, and contract management
• Proactive and self-motivated with a strong sense of ownership
• Adaptable to changing business environments and priorities
• Commitment to continuous learning and professional development

Responsibilities

• Oversee and refine the deal desk function to ensure timely and accurate processing of sales orders, contracts, commissions, and pricing structures
• Manage a team of 2 employees responsible for deal desk and commissions, providing guidance and support in processing complex deals
• Collaborate with Sales, Finance, and Commissions teams to establish and enforce pricing strategies, discount structures, contract terms, and commission plans
• Ensure compliance with company policies, profitability targets, and sales compensation plans
• Manage, optimize and align all systems processes related to commissions, Billing and “deal desk” function
• Partner with the Enablement team to develop and implement training programs that enhance sales effectiveness and product knowledge
• Streamline sales and customer success processes by identifying inefficiencies and implementing best practices, automation, and workflow improvements
• Monitor key performance indicators (KPIs) to assess the effectiveness of process changes and adjust strategies accordingly
• Serve as the liaison between Sales, Customer Success, Finance, and other departments to ensure alignment on revenue goals and strategies
• Lead regular meetings to discuss performance metrics, challenges, and opportunities for improvement across teams
• Oversee the collection, analysis, and reporting of key performance indicators (KPIs) to inform strategic decisions and identify growth opportunities
• Manage and optimize revenue-related tools and platforms (e.g., CRM, sales enablement tools, commission) to meet organizational needs
• Develop accurate revenue forecasts and provide regular reports to senior leadership on performance against targets
• Measure & Track KPIs relevant to Sales & Customer Success operations and performance required by sales leaders

Benefits

• Annual Base Salary Range of 120k-125k
• Annual Bonus Opportunity of 15%
• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• Paid and Floating Holidays
• 401k with Company match and immediate vesting
• Company-funded Life Insurance
• Employee Assistance Programs
• No-cost Mental Health Benefits
• Hybrid, remote-first work model