Billing Operations Manager

Summary

Join Twilio as the next Manager, Billing Operations and lead the Billing Team in Mexico. This results-oriented role requires managing a team of Billing Analysts, ensuring efficient and effective customer service, and accurate, timely invoicing. You will manage customer contracts, pricing, and billing, participate in month-end close, and mentor team members. The position reports to the Senior Billing Operations Manager in Dublin, Ireland, and is crucial for providing 24/7 customer billing support. The ideal candidate possesses strong accounting/finance experience, problem-solving skills, and advanced Excel proficiency. This remote position is based in Mexico City or Guadalajara.

Requirements

• 5+ years of accounting/finance/operations experience
• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience
• Strong experience in the area of Billings / Revenue / Order to Cash
• Demonstrated problem-solving, strong interpersonal and communication skills
• Solid experience working with large volume transactions
• Strong attention to detail
• Ability to influence and build effective working relationships with all levels of the organization
• Advanced Excel user: able to handle very large “raw” data sets using pivots and advanced functions such as VLOOKUP
• Excellent written and verbal communication skills in English

Responsibilities

• Provide direct supervision to a team of Billing Analysts within the Billing Operations Department
• Ensure that the team is consistently providing a first class service that is efficient, effective, customer and delivery focused and resilient
• Manage the on boarding of customer contracts, pricing models and billing of customers (domestic and international)
• Ensure customers’ invoices are accurate and sent in a timely manner
• Provide a first class service by managing customers queries and their timely responses through spending time to deeply understand & solve problems from their perspective
• Participate in month end close, including: Managing and tracking recurring billing and manage approvals
• Your role is key to driving excellence to ensure that we achieve the highest level of quality for our customers
• Mentor team members, refining processes and provide training working closely with the other Billing seniors within the team
• Monitor performance effectively and take action where necessary with poor performance
• Interact extensively across all functional teams within Billing Operations & Twilio

Preferred Qualifications

• Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential
• 2-3 years of managerial experience in Billings/Revenue for a publicly traded company
• SOX experience
• Proficient Spanish and Portuguese

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program