Order Management and Billings Manager

Summary

Join Bloomreach's Accounting team as an exceptional Manager, Order Management & Billings! Lead the global Order Management & Billings teams, partnering with Collections, Revenue Accounting & Deal Desk teams. This hands-on role offers high visibility within the CFO organization and opportunities to drive process improvements. Success requires strong order-to-cash cycle understanding, excellent communication, detail orientation, and multitasking abilities. Bloomreach offers a virtual-first work environment with flexibility, though some regional timezone adjustments may be needed for global collaboration. The role involves managing team operations, month-end close tasks, order processing, and bookings reconciliations, while ensuring accuracy and compliance. You will also perform people management duties and contribute to process optimization. Bloomreach provides a competitive salary and a comprehensive benefits package.

Requirements

• 8+ years combined of Billings and Order Management experience at fast paced, high growth organizations. SaaS experience preferred
• Proven experience with process improvements, learning new systems and implementing internal controls
• Netsuite and Salesforce experience required
• Familiarity with Accounts Receivable and Revenue Accounting guidance in accordance with US GAAP
• Strong problem solving skills with the initiative to research and resolve issues independently
• Strong verbal and written communication skills and ability to meet deadlines
• Detail oriented, highly organized, and able to efficiently manage multiple tasks and projects simultaneously
• Proficient in Microsoft Office and strong with Word and Excel
• Desire to work in a fast-growing, exciting, and agile business
• Highly interpersonal and ability to work in a team environment, including teammates in other locations across the world

Responsibilities

• Lead day-to-day operations of the Billing and Order Management team, including providing the team with clear expectations, targets and goals
• Responsible for related month-end close and audit related tasks and ensuring all individual and team deadlines are met
• Play a hands-on role to drive team success, including reviewing processed orders to maintain high levels of accuracy, assist with clearing out any backlog at month-end as needed, and reviewing complex deals to ensure compliance with bookings policy
• Provide relevant training to the team for new SKUs & product offerings as needed
• Establish SLA for order processing and responses to inquiries, while striving to reduce processing cycle time and error rates
• Manage backlog of orders to be processed and resolve any bookings issues timely
• Process requests for SLA credits / performance credits
• Manage ARR and booking metrics, and own the weekly and monthly reconciliations of bookings (salesforce opportunities to ERP Sales Orders)
• Partners with FP&A and Sales Compensation teams to resolve questions related to bookings and ARR
• Ensure accuracy of invoicing including working knowledge of VAT/Sales Tax rules and Export Compliance
• Be a self starter and proactively identify and execute on opportunities to gain efficiencies, improve internal documentation, and implement internal controls to elevate the function to public company standards
• Lead by example as a strong partner to other departments across the organization (including Deal Desk and Revenue Accounting on a regular basis)
• Continuously evaluate and optimize processes, striving to deliver higher process automation, improved accuracy and higher customer service
• Perform people management duties such as delivering effective feedback, setting team goals and measuring success, investing time to help develop each team member’s skills and competencies, and completing annual performance reviews
• Ability to demonstrate good common sense and sound judgment
• Assist with projects and initiatives as required

Preferred Qualifications

Experience with Zone Billing and/or Tessorio is a plus

Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution
• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!*