Senior Billing Manager

Summary

Join Contentsquare as a Senior Billing Manager to lead the Billing Team and optimize global Order-to-Cash operations. You will oversee a team of billing professionals, manage contract validation, ensure accurate order-to-bill flows, and collaborate with various departments. Responsibilities include process innovation, audit readiness, and leading strategic billing projects. The ideal candidate has 5+ years of experience in a similar role, strong people management skills, and experience with Salesforce and Workday. Contentsquare offers competitive benefits, including flexible work arrangements, generous paid time off, parental leave, wellbeing allowances, stock options, and employee resource groups.

Requirements

• 5+ years of experience in a Billing Manager role, ideally in a SaaS or subscription-based environment
• Strong people management experience, leading teams of 5+ with diverse backgrounds
• Hands-on experience with Salesforce and Workday , or equivalent CRM/ERP systems
• Solid understanding of ARR, revenue recognition , and complex billing cycles
• Bilingual in French and English , with excellent communication skills and a collaborative mindset

Responsibilities

• Lead a core team of 5 experienced billing professionals (plus external consultants, depending on projects), and work cross-functionally across the organization to ensure billing excellence and process innovation at scale. From contract validation to ERP optimization and audit readiness, you’ll be the go-to expert for all things billing
• Inspire, manage, and develop a team of billing professionals, fostering collaboration and accountability
• Oversee contract management and ensure accurate order-to-bill flows across our global footprint within Salesforce (CRM) and Workday (ERP)
• Be a trusted partner to Sales, Operations, Legal, FP&A, Customer Support, and Project teams on everything from billing accuracy to process improvements
• Act as the primary point of contact for external auditors regarding billing-related matters
• Lead continuous improvement and automation initiatives to scale and streamline billing operations
• Own and drive forward strategic billing-related projects including ERP enhancements, CRM/ERP integrations, and entity mergers
• Leading a stand-up with your team to review priorities and challenges
• Verifying billing accuracy and reviewing high-value contracts
• Investigating a customer query or validating a credit note
• Partnering with IT or consultants on ERP enhancements
• Contributing to a steering committee on system migration
• Delivering reconciliations and billing reports during month-end close

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country