Product Operations Manager - Subscriptions and Billing

Summary

Join Tide, a company building a business management platform for small businesses, as a Product Operations Manager. You will be responsible for ensuring the smooth and scalable release, running, and monitoring of Tide's innovative app-based experiences across markets. This role involves optimizing processes, performance reporting, and collaborating with cross-functional teams to drive efficiency and successful outcomes for Tide and its members. You will work closely with Product, Engineering, Analytics, Finance, Marketing, Sales, and Member Support to lead the operational readiness of new products and features, own operational performance as a data advocate, gather and distil offer requirements for product development, and strive for operational excellence. You will also build and maintain strong relationships with stakeholders, troubleshoot mobile and web applications from the user perspective, and feed the 'Voice of the Member' into Product.

Requirements

• You’ve worked in product, consulting, engineering or start-ups and have 2+ years’ experience in the technology industry
• You’re logical, and see data as a crucial part of decision making, but know when to stop analysing and start acting
• You’re proficient in project management with the ability to effectively plan, organise and execute on cross-functional workstreams
• You enjoy working with data and have experience with business analytics tools such as Excel, Looker (or Tableau/Power BI) and SQL
• You have a demonstrated ability to communicate effectively with stakeholders at all levels through clear and concise verbal and written communication
• You thrive as a generalist and can wear many different hats concurrently
• You relish working in a rapidly changing environment and enjoy working in a complex, technical industry

Responsibilities

• Working with Product, Engineering, Analytics, Finance, Marketing, Sales and Member Support to lead the operational readiness of new products and features
• Owning operational performance as data advocate for the domain: creating, monitoring and analysing dashboards to provide actionable insights and recommendations
• Collaborating with global marketing teams to gather and distil offer requirements for product development
• Striving for operational excellence and the continuous improvement of processes and tools
• Building and maintaining strong relationships with technical and non-technical stakeholders to address concerns and solicit feedback for the Rewards domain across Tide
• Applying Member First principles to troubleshoot mobile and web applications from the user perspective – you’ll feed the ‘Voice of the Member’ into Product

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options