Billing Operations Specialist

Summary

Join CloudLinux, a global remote-first company, as a Billing Operations Specialist! You will work closely with various teams to ensure excellent customer service regarding subscriptions and payments. This hybrid role blends accounts receivable and customer service, requiring strong communication and problem-solving skills. We offer a supportive team environment and opportunities for professional development. Enjoy flexible hours, remote work, and a comprehensive benefits package. If you have 3-5 years of experience in accounts receivable and customer support and a passion for numbers, apply now!

Requirements

• 3 to 5 years of experience in Accounts Receivable and Customer Support
• Fast learning abilities, proactiveness, and eagerness to work in an ambitious, growth-oriented environment
• Experience with subscription-based services
• An analytical mindset and strong problem-solving skills
• A passion for numbers and a detail-oriented approach
• The ability to prioritize tasks and strong time management skills
• Strong customer service experience and philosophy
• Excellent English communication skills, both written and verbal (upper-intermediate level or higher)
• A deep understanding of G Suite products
• Availability to work split-shift hours (from 11 AM to 3 PM and from 6 PM to 11 PM UTC, including a 1-hour lunch break)

Responsibilities

• Communicate daily in writing with clients
• Answer client inquiries and resolve any issues related to their account
• Process monthly invoices for customer orders
• Contact customers with outstanding invoices
• Receive and process incoming payments; regularly update accounts in the receivable database
• Post invoices and receipts
• Manage prepayments, multiple invoicing, and updates to products/services
• Manage chargeback processing and identify any fraudulent matters
• Document and report all billing inquiries
• Provide progress reports to your supervisor

Preferred Qualifications

• Knowledge of ChargeBee or other billing software
• Experience with supplier portals like Coupa, Ariba, etc

Benefits

• A strong focus on professional development with opportunities for learning and growth
• Interesting and challenging projects
• Mentor and other knowledge-exchange programs
• Fully remote work with flexible working hours, allowing you to schedule your day and work from any location worldwide
• Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves to ensure you maintain a healthy work-life balance
• Compensation for private medical insurance
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation