Billing Operations Specialist

Summary

Join employer.com as a Billing Operations Specialist and oversee the accurate and timely processing of invoices, ensuring a seamless payment experience for our customers. You will work cross-functionally with internal teams and external clients, resolving billing issues and payment disputes. This full-time, remote position requires proficiency in billing software, financial management tools, and excellent attention to detail. The ideal candidate will have proven experience in billing, accounts receivable, or finance roles and strong communication skills. You will play a key role in maintaining the integrity and efficiency of our billing operations, contributing to the success of our company.

Requirements

• Proficiency in English, both written and verbal, is required
• High school diploma or equivalent
• Proven experience in billing, accounts receivable, or finance roles
• Proficiency with billing software and financial management tools (e.g., Stripe or similar systems)
• Excellent attention to detail with strong organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Effective communication skills (written and verbal)
• Ability to troubleshoot and resolve billing issues efficiently

Responsibilities

• Oversee the accurate and timely processing of invoices and billing statements for customers
• Work closely with other departments (e.g., Sales, Finance, Customer Service) to address any billing issues or questions
• Investigate and resolve payment disputes or chargebacks
• Professionally contact clients to communicate payment issues and guide them through updating their payment details if required
• Meet or exceed collection targets
• Ensure proper application of billing rates, terms, and discounts
• Review and reconcile discrepancies in customer accounts and billing records
• Monitor and track payment schedules, ensuring that payments are received on time
• Manage the preparation and submission of invoices to clients, ensuring that all relevant details (e.g., taxes, fees) are included
• Implement and maintain billing systems and processes to improve efficiency
• Collaborate with external vendors and customers to address any billing inquiries
• Ensure compliance with internal policies and external regulations regarding billing and payments
• Maintain accurate and up-to-date customer billing information in the system
• Assist with audits related to billing records and payments

Preferred Qualifications

• Ability to work in or overlap with Pacific Time (PST) hours is a plus
• Bachelor's degree in Finance, Accounting, or related field preferred
• Experience with Salesforce or other CRM platforms

Benefits

• Remote
• Full-time position, working U.S. hours (CST or PST)