Senior People Operations Specialist

Summary

Join 6sense as a Senior People Operations Specialist and become a key partner in supporting US and North America teams throughout the employee lifecycle. Enhance the employee experience, drive operational excellence, and ensure compliance. Partner with People Partners and employees to deliver exceptional support, guiding them through onboarding, offboarding, leaves, benefits, and immigration. Maintain employee files, process data changes, and manage benefits matters. Implement and refine people ops processes, focusing on scalability and employee experience. Collaborate on employee and manager enablement initiatives and leverage technology for efficiency. This role requires 5+ years of experience in People Operations, strong process thinking, and proficiency in HRIS systems. A Bachelor's degree in human resources or a related field is required, with PHR or SHRM certification preferred.

Requirements

• 5+ years of experience in People Operations supporting the entire employee lifecycle, ideally with experience supporting US-based teams
• A commitment to providing exceptional service to US-based employees at all levels of the organization - and a dedication to continually improving the employee experience. Fluency in English with strong written and verbal communication skills
• Strong process thinking ability. You are energized by finding opportunities to improve existing processes through efficient use of technology and design
• Able to program manage multiple projects simultaneously with demonstrated subject matter expertise in onboarding, offboarding, employee data management, leave administration, and managing contingent workers
• Strong focus and attention to detail
• Familiarity with HRIS and people systems (Workday, Freshservice, Lucidchart). Proficiency in Excel
• Bachelor's degree in human resources or related field

Responsibilities

• Partner with designated People Partners and employees to deliver exceptional people ops support, ensuring a smooth and efficient employee experience
• Guide employees through the employee journey, offering support for onboarding, offboarding, transfers, leaves, accommodations, benefits, and immigration
• Maintain employee files and process employee data changes
• Assist with the new hire onboarding process, including communicating with new hires, ensuring all necessary paperwork is properly filled out, and conducting new hire orientation
• Process voluntary and involuntary separations, including drafting termination documents, communicating with the employee, processing terminations in Workday, and coordinating with the appropriate internal stakeholders
• Oversee employee benefits matters, including answering employee questions, processing benefits transactions in Workday, liaising with vendors, and assisting with open enrollment annually
• Guide employees through the leave process, connecting them to our leave vendors (where applicable), and ensuring proper compliance with relevant laws and pay practices
• Assist employees with travel visas
• Assist with other tasks and responsibilities as and when required
• Partner closely with the people team and cross-functional stakeholders to implement and continuously refine people ops processes and services with a focus on scalability, simplicity, and employee experience
• Collaborate with members of the people operations team to roll out employee and manager enablement initiatives
• Maintain existing people operations process documents and recommend improvements
• Leverage people technology tools to create automations and efficiencies in day-to-day processes
• Oversee benefits billing and procurement processes

Preferred Qualifications

PHR or SHRM certification

Benefits

• Health coverage
• Paid parental leave
• Generous paid time-off and holidays
• Quarterly self-care days off
• Stock options
• Equipment and support you need to work and connect with your teams, at home or in one of our offices
• Growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform
• Quarterly wellness education sessions to encourage self care and personal growth
• Wellness days
• ERG-hosted events