Billing Operations Specialist

Summary

Join Octave, a modern behavioral health practice, as a Billing Specialist and contribute to a new standard of care delivery. This role is perfect for individuals passionate about customer service, problem-solving, and thriving in a dynamic startup environment. As a key member of the Revenue Cycle team, you will be the primary point of contact for clients nationwide, managing a high volume of billing-related inquiries. You will be responsible for tasks such as eligibility checks, generating invoices, processing payments, submitting insurance claims, and responding to client inquiries. The ideal candidate will have experience in healthcare administration, be proficient in various software systems, and possess strong communication and problem-solving skills. Octave offers a competitive salary, benefits including life insurance, disability, and AD&D plans, and the opportunity to work in a supportive and values-driven environment.

Requirements

Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification,  in-network and out-of-network payers, etc.)

Responsibilities

• Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees
• Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries
• Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns
• Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise
• Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals
• Communicates effectively with health plans to obtain necessary information and resolve issues
• Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution
• Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows

Preferred Qualifications

• Google Suite & Apple MacBook experience preferred
• Demonstrated expertise in customer service, emphasizing the importance of delivering exceptional customer experiences and managing effective interactions
• Proficient in written communication, live chat, and phone support
• Exceptional attention to detail
• Superior written and verbal communication skills
• High proficiency in multitasking across various systems
• Adept at managing client phone calls related to billing and explanations of benefits
• Willingness to undertake tasks beyond the defined role, demonstrating eagerness to learn and grow
• Ability to handle delicate or sensitive situations with discretion and care
• Strong passion for mental health and wellness
• Ability to work the following schedule (hours/days): Monday to Friday: 9-5:30/6pm or 10-6:30/7pm, ET or PT

Benefits

• Company sponsored life insurance
• Disability and AD&D plans
• 401k retirement
• Medical
• Dental
• Vision
• FSA
• HSA
• Dependent care
• Commuter/parking options
• Paid Time Off
• Paid parental leave benefits