Partner Operations Specialist

Summary

Join Scaled Agile, Inc. as a Partner Operations Specialist and optimize our partner program's effectiveness and efficiency. You will streamline and create partner processes and support documentation, ensuring seamless partner interactions. You will manage crucial partner data to track performance metrics and generate insightful reports. Collaborate with cross-functional teams to enhance the program based on partner feedback and industry trends. The role involves managing the partner journey, administering partner agreements, maintaining accurate records, and monitoring partner performance. You will also act as a point of contact for partners regarding operational inquiries and conduct regular audits to ensure compliance.

Requirements

• Proven experience in partner operations, channel management, or a similar role within the technology or training industry
• Strong organizational and project management skills, with keen attention to detail
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and with external partners
• Proficiency in contract management and legal compliance
• Analytical mindset with the ability to derive insights from data
• Proactive, self-motivated, and able to work both independently and as part of a team
• Bachelor's degree in Business, Operations, or a related field (or equivalent work experience)

Responsibilities

• Collaborate with the Customer Success team to manage the partner journey from onboarding to offboarding for partners, ensuring they have the necessary resources and information to succeed, including access to SAFe certification materials
• Administer partner agreements, including contract management, compliance, and documentation
• Maintain accurate records of partner information, agreements, and key performance metrics related to Partner billings
• Work closely with the Partner Program Director to develop and implement operational processes that enhance partner engagement and satisfaction
• Monitor partner performance against key performance indicators (KPIs) and provide regular reports to team members and other parts of the organization
• Collaborate with the Customer Support team and Regional teams and act as a point of contact for partners regarding operational inquiries, ensuring timely and effective resolution
• Continuously evaluate and optimize partner processes to enhance efficiency and effectiveness
• Collaborate with cross-functional teams, including sales, marketing, and product, to ensure alignment with partner program goals and SAFe Professional and Enterprise initiatives
• Conduct regular audits to ensure partner compliance with program requirements and SAFe principles
• Provide insights and recommendations to improve the overall partner program's effectiveness and growth

Preferred Qualifications

• Familiarity with partner management software, such as Salesforce.com or Thought Industries and tools is a plus
• Knowledge of the Scaled Agile Framework (SAFe) and related certifications is preferred

Benefits

Medical, dental, vision, optional insurance products including identity protection and pet insurance, 401K with a match, flexible paid time off, and company paid sabbatical after six years of service, bonus plan, and equity options